How To Use Your Fundraising Page

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  • How do I change my Username and/or Password?
    You can do this by logging into your account on the website by entering your Username and Password. After logging into your account, go to the Profile tab, then select Change Password from the left hand menu. You will have to enter your current password, as well as a new password, and then confirm it. A username cannot be changed after the fact by either the participant or the administrator. Login to get started. Or if you have forgotten your password, on the home page, click Forget username or Password in the left hand menu. In the next screen, enter either your email address or username. You will either receive the Forget Password email or the Forget Username email, and you will follow the instructions in these messages to log in.
  • How will people find my Personal Page?
    When friends or family visit www.ridedon’thide.com, they can click on the “Donate” button and the ride location you’re participating in on June 21. When they search your individual or team name, they will be directed to your Personal Fundraising page. OR, if you send emails out from your fundraising account, a link to your personal page will automatically be there at the bottom of the email. Share the link to your personal page in an email, blog, your Facebook, Twitter and other social media accounts!
  • What if I forget my user name and password?
    On each ride event location page this is a “Forgot your username or password?” on the left margin. For username assistance please enter your email address. For password assistance please enter your username for this event. You will receive an email with instructions on how to log in.
  • How to I change my password and update my profile?
    Login to your personal page using your username and password. Under the Profile tab, you can select Change Password from the left hand menu. You will have to enter your current password, as well as a new password, and then confirm it.  Under the Profile tab, you can edit your personal information. You will be able to change your contact information, email address, username, and password. All changes will be made to your account immediately. There is no need to sign back in.
  • How do I change my personal fundraising goal?
    Login your account on the website by entering your Username and Password. After logging in, click the Fundraising tab, then click Edit Goal in the left hand menu. Here you will see your current goal, and will be able to type in a new amount.
  • How do I change my team goal?
    Login your account on the website by entering your Username and Password. After logging in, click the Team tab, and click Edit Team Info from the left hand menu. Here you are able to change the team name and team goal at the same time. *This will only be possible if you are the Team Captain.
  • I’m a Team Captain and have both the Personal and Team fundraising page in my account. How do I personalize these pages with photos, message, or video?
    Login your account on the website by entering your Username and Password. For your Personal fundraising page, select the Personal top menu tab and upload photos and videos and a personal message.  For your Team fundraising page, you can select Team in the top menu tab and also upload photos and videos and a personal message.  Your Personal and Team fundraising pages can be the same or different.  You can customize it to your preference.  **Please note each fundraising page can hold a maximum of 6 photos/images.
  • How do I join a team after I registered as an individual?
    Login your account on the website by entering your Username and Password. After logging in, click the Team tab. Here you will see Join an Existing Team, and will be presented with three search options (search by team name, team captain first name, team captain last name). Type in one of these fields, and when the name appears select it, and click Join this Team. You will now be registered to this team and the Team Captain will receive a notification email of your new membership.
  • How can I see who has donated to me?
    Login your account on the website by entering your Username and Password. After logging in, click the Fundraising tab, then click Manage Sponsors in the left hand menu. The list of people who have donated to you will be here. You will then have the option to send a thank you message or a thank you e-card to these donors by selecting either option above the list.
  • How can I see who is on my team?
    Login your account on the website by entering your Username and Password. After logging in, click the Team tab, and the Team Members will appear in a list.
  • How do I upload a photo or video?
    Login your account on the website by entering your Username and Password and click the Fundraising tab in top menu. Click Customize Personal Page and select the Images or Video tabs.  Click Add an Image or Add a Video and upload. To ensure your saved images or videos are enabled, please click on the small Enable box in the bottom right corner of each image/video.
  • How can I get cash/cheques to show up in my ONLINE Gifts Summary?
    Login your account on the website by entering your Username and Password. After logging in, click the Fundraising tab, and click Manage Cash or Cheque. Select one of two options:
  1. Donation from a friend or family member (may be receipted if more than $20) *This is for donations in which the donor would like to receive a tax receipt for their donation. Mandatory information is first name, last name, home address, postal code, city, province, email, and donation amount. Once you’ve filled out all this information, you need to click Save.
  2. Donation from an event such as a bake sale or garage sale or any cash lump sum (will not be receipted) *This is for donations that have been collected for which the donors do not need a tax receipt and you are only required to enter the amount of the funds collected. Once you’ve entered the amount raised, you need to click Save.
  3. Hand in the cash or cheques on event day at the registration table or at the CMHA branch hosting your local ride by Friday, June 26 during office hours. If you haven’t submitted the donors information on your Fundraising page then include a list of donor ‘s first name, last name, home address, postal code, city, province, email, and donation amount
  • Is my information secure?

Artez and Paypal have made every effort to protect your information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the internet. They have also installed an encryption engine on our database server so your data is securely stored.

  • How is my credit card information handled?

Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

  • Who to do I contact if I have a question?

Please do not hesitate to contact us via email at: ridedonthide@cmha.bc.ca with any questions or your local CMHA branch where your ride is taking place.